Our Privacy Policy

1. Definitions

“Anonymous data or anonymized data” shall mean category of data which is not identifiable to a natural person. Even if coupled with other information, identification of such natural person is not possible.

“Consent” shall mean any freely given, informed and unambiguous statement which may be given by a clear affirmative action maybe referred to as consent.

“Cookies” shall mean small piece of data given to a web browser by a web server. The browser stores the data in a text file so it can be sent back to the server each time the browser requests a page from the server. Cookies have the capacity to store some of your personal data. For more details on what cookies we use and what personal data we store through the use of cookies you may refer to our cookie policy at www.carplexindia.com/cookies_policy.php

“Device” shall mean computer, mobile or other device used to access the Services.

“Personal Data” or “Personal Information” refers to any information identified or identifiable to a natural person (‘data principal’). This refers to any direct or indirect identification of natural person. This also includes any inference drawn from such data about the data principal.

“Processing” means any operation or set of operations, performed on personal data or sets of personal data, including but not limited to processing by automated means. This may include collection, recording, structuring, alteration, adaptation, organization, use, disclosure, dissemination, alignment or combination and analysis of your personal data. Anonymization of data is also a form of processing.

“Third Party” shall mean a natural or legal person, public authority, agency or body other than the data principal, data fiduciary, processor and persons who, under the direct authority of the data fiduciary or processor, are authorized to process personal data.

2. WHAT INFORMATION DO WE COLLECT?

We may collect and process one or more of the following information pertaining to you. The type of information we may require may change depending on whether you have just created an account, booking a test drive, or finally may be processing such information. We may collect this information through various means and in various places through the Services, including account registration forms, contact us forms, or when you otherwise interact with us. Any or all information that is to be provided by you would be based on your consent. However, we would like you to note that certain information would be required for performing one or more Services or purchasing Products. We are also required to collect certain Personal Information as required under applicable laws. In case you would not like to provide your Personal Information, then you may not be able to avail certain Products or Services.

We wish to assure you that your Personal Information is safe with us. We will only process your Personal Information lawfully and for purposes, details of which we have provided in this Privacy Policy.


  • • Full name;
  • • E-mail address;
  • • Location information, including the GPS location of (a) any person availing Products or Services through CarpleX website (“Website”) or mobile application (“App”) or any other mode; (b) addresses provided for providing the Products or Services by us;
  • • Address (including city or town) including preferred address for test drive;
  • • Billing address;
  • • Phone numbers;
  • • Account login credentials and password;
  • • IP addresses;
  • • Details of the Products or Services purchased including pricing;
  • • Vehicle preferences
  • • Vehicle registration number
  • • Various certificates, e.g., insurance certificate, vehicle registration certificate etc.
  • • Date of purchase of Products or Services;
  • • Driving license no. and expiry date;
  • • Payment information and history (excluding payment details that shall be collected and processed by an authorized payment service provider, which we do not collect);
  • • Credit card or debit card number including expiry date;
  • • Any other document that you may have shared with us to facilitate sale/purchase of Products
  • • Any device and device identifier information as may be deemed necessary.
  • • Any other additional information as specified below.

Of the above types of personal information, your financial information is considered to be sensitive personal data. The personal information as listed above, other than financial information, is not sensitive personal information.

In addition to above Information or other information that you choose to submit to us, we and our Third Party service provider may use a variety of technologies that automatically (or passively) collect certain information whenever you visit or interact with the Services (“Usage Information”). This Usage Information may include the browser that you are using, the URL that referred you to our Services, all of the areas within our Services that you visit, and the time of day, among other information.

We use information collected from you or Third Party sources to provide you with our Products or Services. We may also use information collected about you to: (i) administer your Account; (ii) respond to and resolve customer service requests; (iii) obtain your feedback regarding our Products and Services; (iv) improve the Products and Services; (iv) analyze user behaviour, on an aggregated or anonymized basis only; (v) run marketing campaigns or other engagement activities from time to time; and (vi) provide you certain Services.

We will use the Personal Information we obtain from Third Parties or our Subsidiaries/Affiliates for the purposes as mentioned below. The provisions of this Privacy Policy also apply to any Personal Information we obtain from these sources as well.

1. Personal Information you give to us:

This is information about you that you give to us by entering information via our Website, our mobile app, or by corresponding with us by phone, email or otherwise and is provided entirely voluntarily. The information you give to us includes your name, contact details (such as phone number, email address and address), etc., for example provided at the time of registering with for our Products or Service.

When you visit our Website or App, usage data is collected automatically through the Website or App. Such usage data can include the type of device, the IP address, information on your browsing on our Website, interaction to our ads on Third Party websites and the current location. This is for security reasons; in particular, to prevent and detect attacks on our websites or attempts at fraud. We also collect information about your click and search behavior. We use this data to adjust the Website or App or enhance the features of our Products and Services, for example, to make the App/Website layout more convenient to you, and to change the order of search results, to design certain pages differently, identify you as return visitor to our Website, to enhance our communication and structure of our Website, to build a profile of your interests to be able to show you relevant adverts for our Products and Services also on other websites, for advertising and analytics. We may collect information through cookies for the above purposes. We collect usage data by using various types of cookies (small pieces of data stored in your device) and other tracking tools.

3. USE OF COLLECTED INFORMATION

  • • Your Personal Information will generally be used to enable us to serve you better. This may include the following:
  • • To provide you with Products and Services, which include
    (a) Providing you with information about various models of the vehicle;
    (b) Opening your account on our platform;
    (c) Booking your test ride;
    (d) Ordering and purchasing the Products or Services of your choice;
    (d) To verify your eligibility for certain purchases and services.
  • • Based upon the Personal Information you provide us when registering for an account, we will send you a welcoming email to verify your username and password.
  • • We use the information collected from our App so that we are able to serve you the correct app version depending on your device type, for troubleshooting and in some cases, marketing purposes.
  • • We will provide your information (such as your name, address, contact number) to our employees/agents/representatives and partners for test drive or when you show interest in any Products or Services and for delivery of Products and Services.
  • • We use your information to closely monitor which features of the App/Website or which Services are used most, to allow you to view your service/purchase history, ratings, and to determine which features we need to focus on improving, including usage patterns to determine where we should offer or focus services, features and/or resources.
  • • We use your Internet Protocol (IP) address to help diagnose problems with our computer server, and to administer our website(s)/App/. Your IP address is used to help identify you, but contains no personal information about you.
  • • We will share promotional updates and communications unless you have specifically opted out of the same, where applicable, in our legitimate interest. We will use your personal information for marketing analysis and to provide you with promotional updates and communications by email, telephone, text messages, in-application messages and/or push messages about our Products and/or Services. We may also share information with third-party social media and other partner platforms in order to provide you with promotional update communications.
  • • The types of communications we may send under clause above also include information regarding our new Products and Services, features, newsletters, research and development efforts, surveys, studies, news, updates, and events. We may also personalize the communications we send based on your use of the App or Website, such as your frequently visited locations to provide you with offers, your existing user preferences and settings, and feedback you may have provided to us. You can object to further marketing at any time in your profile settings or by selecting the “unsubscribe” link at the end of our marketing and promotional update communications to you.
  • • We may also use your information to (a) enable you to participate in a variety of the CarpleX’s features such as contests or other promotions; (c) contact you with regard to your use/interest in the Products and Services and in our discretion, changes to the policies with respect to Products and Services; (d) for internal business purposes; (e) for inclusion in our data analytics; and (f) for purposes disclosed at the time you provide your information or as otherwise set forth in this Privacy Policy.
  • • We may also collect information during offline interactions, such as when you take a test drive, inspection of the vehicle or repair facility, attend one of our events or sign up for a test drive.
  • • Whatever contacting channel you choose, we will only process the data that is necessary for us to get back to you through that specific channel and the data needed to be able to undertake other necessary actions in response to your request.
  • • We will send you strictly any Products or Services-related announcements or brand outreach communication on rare occasions when it is necessary to do so. For instance, if our any of our services are temporarily suspended for maintenance, we might send you an email. If you do not wish to receive them, you have the option to unsubscribe from the same.
  • • We may use the information collected from you for targeted advertising. This involves using information collected on an individual's web or mobile browsing behavior such as the pages they have visited or the searches they have made. This information is then used to select which advertisements should be displayed to a particular individual on sites other than our Website. The information collected is only linked to an anonymous cookie ID (alphanumeric number); it does not include any information that could be linked back to a particular person, such as their name, address or credit card number.
  • 4. RETENTION

    We will retain information we collected for as long as your account with CarpleX is active and for the period necessary to fulfill the purposes outlined in this Privacy Policy except in case a longer retention period is required or permitted by law. Even after your account is terminated or you have discontinued the use of Products or Services, we will retain your information (Product or Services details, and service/transaction history) as needed to comply with our legal and regulatory obligations, resolve disputes, conclude any activities related to cancellation of an account, investigate or prevent fraud and other inappropriate activity, to enforce our agreements, and for other business reason. After a period of time, your data may be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our services effectively, but our use of the anonymized data will be solely for analytic purposes. When the information is no longer necessary for these purposes, we keep it in a form that does not identify you or delete it.

    5. SHARING DATA WITH OTHERS

    We do not sell, share, rent or trade the information we have collected about you, other than as disclosed within this Privacy Policy or at the time you provide your information. Following are the situations when information may be shared.


    • • Only when necessary
    • • Third Parties providing Services on our behalf
    • • When you agree to receive information from Third Parties.
    • • Contests and Promotions
    • • Administrative and Legal Reasons
    • • When you share information pertaining to Products or Services:
    • • Business Transfer
    • • Co-Branded Services
    • • Payment processing
    • • Cross Border Transfers

    The personal information that we collect from you may be transferred to, and stored at, a destination outside your country subject to the applicable laws. Those countries may not have the same data protection laws as the country in which you initially provided that information.

    We may transfer your personal information outside your country:


    • • In order to enable us to provide services to you and fulfill our contract with you.
    • • Where we are legally required to do so.
    • • In order to facilitate the operation of our group of businesses, where it is in our legitimate interests and we have concluded these are not overridden by your rights.


      • Where your information is transferred outside your country, we will take all steps reasonably necessary to ensure that your data is subject to appropriate safeguards, such as relying on a recognized legal adequacy mechanism, and that it is treated securely and in accordance with this Privacy Policy.

        6. THIRD PARTY CONTENT AND LINKS TO THIRD PARTY SERVICES

        Our Website, App or services we provide may contain content that is supplied by a Third Party, and those Third Parties may collect our Website/App or Product or Services usage information. In addition, when you are using our Website/App/Products or Services, you may be directed to other sites or applications that are operated and controlled by Third Parties that we do not control. We are not responsible for the privacy practices employed by any of these Third Parties. For example, if you click on a banner advertisement, the click may take you away from one of our App/ Website onto a different website or application. These other sites may send their own cookies to you, independently collect data or solicit information and may or may not have their own published privacy policies. We encourage you to note when you leave our App/Website and to read the privacy statements of all Third Party sites or applications before submitting any information to Third Parties. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

        7. SOCIAL MEDIA FEATURES AND WIDGETS

        Our Website or App may include social media features, such as the Facebook Like button, and widgets such as a “Share This” button, or interactive mini-programs. These features may collect your IP address, photograph, which page you are visiting on our online or mobile services, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a Third Party or hosted directly on our online Services. Your interactions with these features and widgets are governed by the privacy policy of the company providing them.

        8. SECURITY

        We do everything in our power to keep your personal data safe. We ensure the confidentiality and security of your information implementing reasonable precautions and follow industry best practices to ensure that information provided by you is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that information you supply won't be intercepted while being transmitted to us over the internet or wireless communication, and any information you transmit to CarpleX you do at your own risk. We recommend that you not disclose your password to anyone.

        Since all our accounts are password protected, you should be the only person with access to your account. If your login information is stolen or used without your permission, please make sure to contact us immediately on the email id given in this Privacy Policy so we can secure your account.

        9. CHANGES TO THIS PRIVACY POLICY

        From time to time, we may update this Privacy Policy to reflect changes to our information practices. Any changes will be effective immediately upon the posting of the revised Privacy Policy. If we make any material changes, we will notify you by email (sent to the e-mail address registred with us) or by means of a notice on the services prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

        10. GRIEVANCES

        If you have any concerns or questions in relation to this Privacy Policy, you may address them by writing to our Grievance Office at weforyou@carplexindia.com.

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Plot No. 24/1150, NH- 16, Pahal,
Near Pal Heights Mantra
Bhubaneswar, Odisha - 752101

info@CarpleXindia.com
+91 7377900909
Toll Free: 1800 8895 909